Question 1

How much does shipping cost?

Accepted Answer

Shipping within Belgium
Orders of 100€ or more receive free shipping. Shipping costs depend on the weight of the parcel.
0 to 5 lb: € 10 shipping costs
5 to 20 lb: € 15 shipping costs
More than 20 lb: € 20 shipping costs
Shipping within Europe
Shipping costs depend on the weight of the parcel.
0 to 5 lb: € 10 shipping costs
5 to 10 lb: € 20 shipping costs
10 to 66 lb: € 30 shipping costs
More than 66lb: upon request
Shipping to the UK
Shipping costs depend on the weight of the parcel.
0 to 5 lb: € 15 shipping costs
5 to 10 lb: € 25 shipping costs
10 to 15 lb: € 35 shipping costs
More than 15 lb: upon request
Shipping to Ukraine
Shipping costs depend on the weight of the parcel.
0 to 5 lb: € 35 shipping costs
5 to 10 lb: € 45 shipping costs
10 to 66 lb: € 65 shipping costs
More than 65 lb: upon request
Shipping to Russia
Shipping costs depend on the weight of the parcel.
0 to 5 lb: € 35 shipping costs
5 to 10 lb: € 45 shipping costs
10 to 66 lb: € 55 shipping costs
More than 66 lb: upon request
Shipping to Switzerland
Shipping costs depend on the weight of the parcel.
0 to 10 lb: € 25 shipping costs
10 to 66 lb: € 50 shipping costs
More than 66 lb: upon request

Question 2

What is the delivery period?

Accepted Answer

The delivery day depends on the number of items as well as the destination. When you place an order, you get an estimated time of arrival for your package. Your order confirmation also states the expected delivery time.
If your shipping address is in Belgium, you should receive your parcel within 4 working days. Other countries in Europe and the United Kingdom have a delivery period between 5 and 10 working days. For Ukraine and Russia, the delivery period is between 10 and 15 working days.

Question 3

Can I track my order?

Accepted Answer

Unfortunately, it is not currently possible to track your package.

Question 4

Can I change the delivery address?

Accepted Answer

You have placed your order and suddenly notice that the delivery address is incorrect? Please contact our helpdesk as soon as possible at shop@stas.be. If the package has not yet been sent, we will adjust the address for you.

Question 5

Do you deliver to a residential address?

Accepted Answer

Our deliveries can be sent to both residential and business addresses.

Question 6

What should I do if I have not received my order?

Accepted Answer

Has the delivery period passed and you have not received your package? Please contact us via shop@stas.be. We will retrace your order and make sure it reaches its destination as soon as possible.

Question 7

Can I come and collect my order?

Accepted Answer

You can collect your order at ATRAC, the Flemish STAS distributor. Please note, you can only collect your order at ATRAC if you have indicated this with your order. Please wait until you receive a confirmation mail that the package is ready to be picked up. This can be up to 2 days after ordering.
ATRAC is only open on weekdays from 8 am to 4 pm (exceptionally on Fridays until 3 pm).
ATRAC
Steenovenstraat 5
8790 Waregem

Question 8

When do I receive my package?

Accepted Answer

If your shipping address is in Belgium, you should receive your parcel within 4 working days. Other countries in Europe and the United Kingdom have a delivery period between 5 and 10 working days. For Ukraine and Russia, the delivery period is between 10 and 15 working days.

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